SDL Knowledge Center

SDL Knowledge Center drives knowledge sharingthrough xml standards combining them withmulti-dimensional tree and language-logic algorithmsresulting in on-premise and SaaS services.

What we do

SDL Knowledge Center provides the foundation for producing and sharing quality content by managing XML content topics centrally, reuse them across all departments, in multiple publications and languages.

The power of XML

Using xml and more specifically xml standards like OASIS DITA is key to takING full control of your content. Everything you create is semantically tagged to allow for content reuse and delivery based on the contents' meaning instead of its layout like in e.g. HTML. Therefore we rely on various technologies like DTDs, XSDs (schemas), RelaxNG, engines, comparison tools, publishing pipelines and many more. 

Proper understanding of native language, relevant scoring models, precision/recall control, facetted navigation to further narrow the results, spell checking, partial match handling, context-aware searches, fine-grained control over the result sets are all a must.

Tree complexity

Many of the required data structures are expressed in trees. Xml in itself is a tree structure often also recognized as a table of contents. Within SDL Knowledge Center, even the data structures to keep track of an object with all its versions and translations is a tree. The challenge now lies in finding ways to e.g. create reports on where a piece of xml text is used within the entire content repository or in how many languages translation still needs to happen for a certain publication that consists of hundreds of XML topics. 

Our customers are global companies and translate into multiple languages (sometimes over a hundred). Having a system in place that helps them track and trace status translation jobs and see the volume of translations required for a new publication version is crucial. Translation management helps all our consumers to offer a better and more consistent message on a global scale.

Infrastructure

Our software runs in private and public clouds leveraging the best of breed infrastructure and technology. Content creation and content consumption go hand-in-hand. Backend systems integrate with translation technology and taxonomy systems and allow for fast omni channel delivery to our dynamic delivery platform or in more traditional formats like PDFs, Webhelp,Eclipse, and many more. Rich client tools and easy to use frontend systems offer an end-to-end experience for real content herding.

How we do it

By implementing XML in the right way you significantly reduce content development costs while simultaneously providing a more efficient content lifecycle for the company.

Process

We implemented an agile development process which is a modified version of Scrum. Our goal has always been to cater for reliable, efficient and continuous delivery of our software to our customers. 

Fast iterations give us flexibility, the automated test framework gives us confidence to deploy straight after software release dates.

Open Standards

We are members and actively contribute to various open standards like OASIS Darwin Information Typing Architecture (DITA) or OASIS OData. Our vision is to allow different systems to interconnect based on reliable standards for exchanging security claims, data or anything in between.

Technology

Web technology is the future with an additional focus on cloud hosted technology. All things we deliver work on-premise and as a SaaS offering. We use a mixture of .NET and Java-based technologies and all the goodies that current web development has to offer. An optimized queue-based background task system can handle small to extra large message execution. A high-availability content delivery platform takes care of serving dynamically filtered content in any language anywhere around the world. 

For content contributors we have rich client tools integrated with leading XML editors. Additional integrations provide bridges to translation technologies, taxonomy, issue-tracking systems and many more. We rely on open standards like REST and SOAP to make integration life easier.

Who we are

Great people write great software. Meet the team.

Team

SDL Knowledge Center is a result of 20+ years of product software development experience in structured content solutions. The product's base originated in Flanders just north of Brussels. In recent years, the SDL Knowledge Center team has become global with additional development teams in Kiev and Amsterdam and professional services and support groups that cover regions and timezones. The different development teams jointly build all core features. These small and agile teams make the product features which make SDL Knowledge Center successful on a global scale.

Open Positions

Learn more about our openings here.

Do you want to know more? Drop us a line at devopscareers@sdl.com